Return and Refund policy

Eligible merchandise may be exchanged.

NOTE: The customer is required to pay shipping on return orders both ways sent. Upon receipt of returned goods, sairahabib.com reserves the right to deny an exchange if the merchandise does not meet our requirements. The decision of the Company shall be final.

The Product in original condition, with all tags attached, can be exchanged within 7 days of the delivery date.

Items purchased on sale cannot be Exchanged or Returned.

Worn, altered or washed merchandise cannot be exchanged.

NO CASH REFUNDs. Only E-Vouchers will be issued for any returned/exchanged article.

If you are unhappy with your purchase, all product(s) can be exchanged within 7 days from the date of delivery. Please contact us at +92 303 2888812. Please note that the product must be in unused condition with the price tag attached along with the purchase invoice.

 Alternatively, you may visit one of our stores within 7 days of delivery for facilitation and if the exchange product is available, our store staff will process the exchange for you on the spot.

 

SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense.

Note: Return of Defective product to sairahabib.com will be required for eligibility of exchange or refund.

On change of mind, we’ll handle case to case depending on the product history and other facts.

Saira habib will not entertain any return/exchange/refund after the above-mentioned time lapsed.

Due to difference in screens/monitor lighting used in shoot color may vary from the exact color texture showing in picture, Product will not be exchange/return/refund for this reason.

You are advised to thoroughly read the description before placing an order, any addition fabric/embellishments utilized during the photo shoot will not be provided with product unless mention in description.

sairahabib.com will only refund in the case if any exchange policy cannot be complied by us. If prove any mistake from our side so customer will not pay any extra charges because sairahabib.com will be responsible to exchange the product free of cost.

We will refund the cost of the product only; any shipping charges are not refundable if applicable.

After complying with Refund Policy, sairahabib.com will Refund the due amount within 14 working days from the date of product return to sairahabib.com in its original condition.

If the Refund Conditions are met, you can email us at info@sairahabib.com with the Order ID/Number or you can contact us via WhatsApp/call +92 303 2888812 within 7 working days from the date of order received by the customer, without any alteration/changes/damages to the product.

 Local Complaints

If you have any complaints regarding your order, we will exchange if the product(s) received has any kind of manufacturing defect or a shipping error on our Team’s part, in such a situation, please contact our customer service center with pictorial proof/images of the defected product at +92 303 2888812 within 7 days of delivery date.

 International Complaints

International orders cannot be exchanged or refunded. In case of a faulty product, please contact our customer service center with pictorial proof/images of the defective product at +92 303 2888812 within 7 days of delivery date and we will offer you a full refund upon a full review of your case.

 Order Cancellation

You may choose to cancel your order any time before the order is processed, kindly contact our Customer Services Team who will be happy to update you on the order status and process a cancellation accordingly.

 

However, if the order has already been processed, you will receive a notification of the same via SMS/Email and the 'Return and Exchange Policy' will apply accordingly. Furthermore, Saira Habib holds the right to cancel orders for any reason including but not limited to quality concerns, suspicious account activity or if the item ordered is not available in stock.